It depends on the configuration. We recommend transparency: the assistant introduces itself as your company's digital assistant — not as a named employee. The voice sounds natural, response times are fast, and most callers are pleasantly surprised. What matters isn't whether it's an AI — but that the call is answered immediately and the enquiry is handled professionally.

You keep your number. We set up call forwarding so all incoming calls automatically run through your digital assistant. Alternatively, we can provide you with a new number — depending on your situation, we'll decide together what makes the most sense.

We train your assistant exclusively on the information you provide us. What it doesn't know, it won't make up — instead, it forwards the call, takes a message, or offers the caller a callback. No guessing, no false statements.

Appointments are booked directly into your calendar, in real time, during the call. We sync with your existing booking system. Every booking is simultaneously saved as a contact and call summary in your CRM, so your team immediately knows what it's about.

All data is stored in a professional, certified CRM system that we use as our foundation. It is SOC-2 certified and meets the requirements of the GDPR as well as Swiss data protection legislation (nDSG). Call transcripts, contact details, and recordings are accessible only to you and your team. Retention periods and export options can be configured individually on request.

Setup typically takes one to two weeks. What we need from you: frequently asked customer questions, your opening hours, a list of your services, and access to your calendar. We handle the rest — configuration, testing, and fine-tuning — until everything responds exactly the way your business needs it to.

Yes, adjustments are possible at any time. If your services, prices, or opening hours change, we update everything accordingly. If you decide to stop, your data belongs to you — we export everything cleanly, and nothing gets left behind.

The assistant can be configured for any of the following languages: English, German, Spanish, French, Portuguese, Italian, Dutch, Hindi, Japanese, Polish, Romanian, Turkish, Vietnamese, Swedish, Norwegian, Russian, Indonesian, Greek, Danish, Finnish, Chinese, Korean, Slovak, Bulgarian, Malay, and Hungarian.

Each configuration is set up with an appropriate voice and natural accent. Multilingual setups — for example for businesses serving both German and French speakers — are also possible.